Welcome to the enhanced portal

We are pleased to announce that the new MyFFTC fundholder portal is now live and ready for you to give, grant and make an even bigger impact! Please bookmark the new MyFFTC sign-in page for easy access; your previous bookmark will no longer work.

If you need assistance, contact our Donor Operations team at support@fftc.org or 704.973.4529.
 

Accessing your portal

I've used MyFFTC in the past to manage my fund. How do I log into the updated portal?

You will need to create new credentials the first time you log in.

• When you first visit the sign-in page, click on “Reset Password” to request a temporary password. Do not click "Register."
• A pop-up box will prompt you to enter a code that will be emailed to your primary email address. Remember to check your spam folder! 
• After you enter this code in the pop-up, you'll receive another email with a temporary password. 
• Use this temporary password to enter the portal. You will see a message prompting you to create a complex password by visiting the My Account section of the portal.

I'm a new fundholder. How do I get registered for MyFFTC?

• Visit the sign-in page. 
• Click the "Register" link to complete a request for access.
• You will not immediately see your fund information; the donor operations team needs to process your registration first.

I have a personal fund and also manage a nonprofit (or corporate) fund. Can I use the same account to manage both?

When you first log into the portal, you will have access to all funds you manage in one MyFFTC account. If you prefer separate accounts, contact Donor Operations at support@fftc.org.

Can I share my account with a family member/spouse/colleague?

No, each user must have their own MyFFTC account. This ensures the security of your fund. Each registered user will be given the appropriate level of access: Full Access, Distributions (i.e., Grants) Access or View Only access. To provide fund access to another individual, complete a fund advisor form and send to support@fftc.org. 
 

other questions

Is my data secure in the new portal?

Yes, your data is secure in the new MyFFTC portal. Security measures include: 

• Data Encryption: SSL encryption is used to make sure that any entered data cannot be read by others. 
• Individual Credentials: Each user must have their own credentials to access the portal, ensuring only authorized individuals can view specific information. 
• Two-Factor Authentication: Two-factor authentication adds an extra layer of security, requiring a second form of verification, such as a code sent to your phone, in addition to your password. 

These measures are part of a comprehensive cybersecurity strategy aimed at safeguarding FFTC's information systems and data.

When will my statement be available? How can I find it?

Statements will automatically be available the last week of every month. You can access statements through MyFFTC on the Fund Overview page, which you can find using the top menu, or by clicking through the link in the Fund Overview box on your dashboard.

What do I do if I need help with the portal?

We’d be happy to help with any questions. Contact the Donor Operations team at support@fftc.org or 704.973.4529.